“The Operations Control Centre at the Abuja Airport is ready to be opened with the most modern IT systems. The booking engines on the airline website and App will be available shortly with loyalty credit cards and other innovative pay systems.
“The immediate goal is to introduce all up-to-date customer service systems to make flying a pleasurable and easy-to-use enjoyment. Nigeria Air will be a new competitor in the Nigerian market, adding to the existing airlines. As Michael Porter taught us many years ago, the five factors of competition are for all businesses to recognise, amongst them is that all competition creates new businesses for all, as the customer has added choices.
“In short, the new year 2023 will have added choices for domestic flights for all customers, soon also on the regional and international markets.”
Gabriel also disclosed that Nigeria Air has applied to join the AON, “despite the kick by the umbrella body of indigenous carriers in the country to support the emergence of the airline.”
