By Yemi Akinsuyi


As part of measures to improve the quality, efficiency and access to services provided by Federal Civil Service, the Federal Government has inaugurated  the Performance Improvement Facility (PIF) scheme in the 10 pilot Millennium Development Agencies (MDAs).

Head of Civil Service of the Federation, Alhaji Isa Bello Sali

Speaking at the inauguration of the scheme in Abuja, at the weekend, Head of Civil Service of the Federation, Alhaji Isa Bello Sali, said government was deploying technology as a platform to deliver programmes and services in line with global best practices.

“It is also being used as an enabler to make services available, integrated and accessible to citizens through all modes of delivery channels. It is therefore our duty to take a government-wide approach to improve service delivery and to use technology creatively to support this vision.

“In pursuit of this objective, the office undertook an Identity Needs Assessment of the administrative and technical methods and processes that hinder efficient service delivery in the Federal Civil Service,” he said.

According to him, the outcome revealed the need to adopt truly innovative practices to effect change in service delivery to citizens. Consequently, through the support of the World Bank Economic Reforms and Governance Project (ERGP), we engaged the services of seven reputable consultancy firms to deploy information and communications technologies to improve the quality, efficiency and access of services in ten MDAs of the Federal Civil Service.

The Permanent Secretaries in charge of State House, Office of the Secretary to the Government of Federation, Ministries of Labour and Productivity, Information, Works, Trade and Investment, Science and Technology, Niger Delta, Bureau of Public Service Reforms and Office of the Head of Civil Service of the Federation were involved in the scheme.

Speaking earlier, the Permanent Secretary in charge of Manpower Development Office/Bureau of Public Service Reforms, Mrs. Nkechi Ejele, said the consultancy firms would deploy ICT systems from October 21 to January 15, 2013 in the 10 pilot MDAs.


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